Frequently Asked Questions
How do I Join the Experts?
Becoming and e-service-expert is not easy - but well worth it. As a successful member of the team you will be presented with plenty of opportunity. The beauty of the scheme is that you can be in full time employment, or on contract and yet still earn cash and build up a client base and project list which can come in handy when you current contract or project ends. This is a golden opportunity to avoid those horrible earning gaps between contracts.
Why is it so Hard to Join the Experts?
That's simple, you will spend much of your time operating remotely as a virtual consultant. To do this well you will need to be the absolute best at what you do. Better than on-site consultants. The reputation of both e-service-experts and the concept of virtual consulting will be in your hands - you will be ambassadors for both. Our aim at e-service-expert.com is ensure a rich and rewarding experience for clients unfamiliar to the benefits of virtual consulting.
So what's involved?
First, to join the experts every consultant must be vetted by e-service-expert.com. If successful, they will be taken on to the team for a trial period. During this time it is important that the consultant spends some time building their credentials and establishing themselves as a valuable member of the team. E-service-expert.com will do all in its power to help you through this process and will provide tools and techniques to assist you - but at the end of the day, it will be up to you.
How do I get Vetted?
Online of course - we will schedule an online meeting, during which time we will ask you to present your expertise - at the end of the exercise we need to know you - why? Because our reputations are on the line too - and for us to recommend you we must be absolutely confident in your ethics, expertise and experience (The 3 E's). We always find this a fun time - getting to know one another - and we don't believe in intimidation or inquisition - but inquiry. Remember - we want you to succeed, but virtual consulting is not for everyone, and we know it.
So how do I build my Credentials?
This does require some effort. As the old adage goes - the more you put into something the more you are likely to get out of it. This is where you must build your online credibility - your unique selling proposition online. How?
By providing unique and interesting content to e-service-expert.com clients. In tune with our policy of providing a, exceptional experience for clients - be they a major corporation, government organization or simply an individual who wants to get online - we expect our virtual consultants to provide as much Free content as they possibly can.
Your content (free artifacts) should be aimed at building traffic to the the e-service-expert.com site but more particularly to bring traffic to you. The more traffic the more opportunity for the team and the more opportunity for yourself. Be want you to be successful at this so we provide friendly guidance along the way.
So what sort of free artifacts can I provide?
That's is up to you. However, we suggest white papers, step by step strategies, introductory courses, case studies, research papers, web site collections, project plans or templates, country strategies with findings and analysis, and so on. Whatever shows off you expertise to the full.
All the free artifacts will be made available through e-service-expert.com the creative commons license - to maximize its exposure on the web. e-service-expert.com will undertake promotion for you by promoting your most interesting artifacts across the web.
Obviously you can help here too - by getting colleagues to check out your contribution (or even join the experts themselves) - however there are some simple rules for doing this.
For example, if you publish an article on an article database or video on u-tube then you must cite both yourself and e-service-expert.com. - that way we grow together. In other words what's good for you is good for e-service-expert.com
Other Contributions?
If you look around the site you will see a number of areas where you can contribute - from e-zines, blogs, and expert contribution pages. Our aim in providing these is to get the most useful input we can for our clients and those visiting our site. So spending a few minutes starting up a theme or providing an article, etc. will add interest for all.
As a Senior User Manager what would be my contribution?
By joining the experts at e-service-expert.com you can make a very special contribution - by helping similarly placed managers responsible for a similar programs or projects to avoid the pitfalls. This can prove very refreshing for you and rewarding to both you and your client. Just think back to when you started your project or program - wouldn't a few wise words from a friendly experienced source been helpful? Sure it would - so an online meeting via the tools we provide at e-service-expert.com after you finish work can prove very valuable indeed - who knows your client might wish you to visit some far off location during your holidays to kick-start their project.
If I give all this for free how do I earn?
Once you have built up a collection of free artifacts under creative commons license during your trial period with e-service-expert.com you will have the opportunity to present chargeable articles. As an example, let's take a look at e-learning.
For example, we would suggest that one of your free articles is an introductory e-learning course. This will allow you to offer a more advanced course that is chargeable. Your free introductory course will enable you to judge the popularity of the subject matter and gauge whether it is worth putting in the effort.
Again there are some simple rules to ensure standards are maintained and consistently high. E-service-expert.com will consult with you and help you throughout the preparation of your course material to ensure it is of the highest standard.
e-service-expert.com will place all the course modules onto its SCORM compliant e-learning platform complete with Learning Management System LMS, promote the course for you, provide a secure credit card billing systems - you don't have to worry about a thing. We will agree with you up-front the best price to put on the product and will agree a commission structure with you. Payments will be made to you on a monthly basis.
How can I be sure my sales are being credited to me correctly?
We will provide you with a report on line - password protected. In addition, our accounts will periodically audited by independent auditors - which show the individual sales for each expert - a copy will be provided to you by applying directly to the auditors.
So how do I build my relationship with the Team?
e-service-expert.com will be looking for warm and friendly can do attitude - someone your team colleagues can depend on. This goes both ways of course - the team is there for you.
In addition, we look for the 3 C's - Cooperation, collaboration and contribution. In this way e-service expert.com becomes more than a sales channel - it is a business alumni, which you can depend on. Joining the experts can prove rewarding in many ways.
e-service-expert.com is looking to provide opportunities in the future to get together in different parts of the world. And naturally, you could well get the opportunity to work both virtually and on site with other e-service-experts - again e-service-expert.com supplies the tools for you to do this and will continue to source out ever better tools as they become available. You and the team will be at the forefront of this new tele-consulting trend.
Charity & Feed it Forward?
We have one other requirement of our experts, and one we hope you will be keen to undertake. When you join the experts at e-service-expert.com you are joining a team of experts who are all willing to undertake just that little bit extra for those most in need. We expect all our consultants to keep a small percentage of their time available for assisting bona fide charities with their e-service challenges. e-services of all types can help poor countries develop and provide opportunities for the needy, underprivileged and disabled.
At e-service-expert.com we have a principle of 'feed it forward' take your good fortune and use it to help your colleagues and provide some charity to help wherever you can - that way we will make a difference.
We will ask you to provide indications as to what you maybe able to do or are prepared to do.